FAQ

Frequently Asked Questions

How do I choose between Ridglo smart-glasses models?

Camera resolution, storage, Bluetooth audio, connectivity, included accessories, and other functions vary by model. Please use the specifications and included-items list on the individual product page when choosing.

Do Ridglo smart glasses require a phone or app?

Phone and app requirements vary by model. Check the product description and user instructions for the model you are considering. If you are unsure, email us before ordering.

Can I listen to music or take calls?

Models described as including Bluetooth open-ear audio can support compatible audio functions. Exact functions and controls are listed on each product page.

Where do you ship?

We ship to countries and regions available at checkout. Estimated total delivery time is 7–15 calendar days for the United States and 7–15 calendar days for all other available countries and regions. Delivery dates are estimates, and remote areas, customs clearance, carrier disruptions, weather, or public holidays may cause delays. See our Shipping Policy for full details.

How can I track my order?

After dispatch, we send a shipping confirmation email with tracking information. Tracking may take 2–5 business days to update.

What is your return period?

You may request a return within 30 calendar days after the order is marked delivered, subject to the eligibility and authorization requirements in our Refund Policy. Do not mail a return to our business address unless our support team specifically authorizes that address.

How do I contact Ridglo?

Email ridgloofficial@gmail.com or call (626) 701-6817. Support hours are Monday–Sunday, 9:00 AM–6:00 PM (UTC+8). Please include your order number for order-related questions.