Track Your Order
Track Your Order
When your order ships, we send a shipping confirmation email containing the carrier and tracking information.
How to check your shipment
- Open the shipping confirmation email sent to the email address used at checkout.
- Select the tracking link to view the latest carrier update.
- If you created a customer account, you can also sign in to review your order information.
Tracking has not updated
Tracking can take 2–5 business days to show the first carrier scan. If it has not updated for more than 7 business days, email ridgloofficial@outlook.com with your order number.
Order not received
If your package has not arrived within the estimate in our Shipping Policy, contact us so we can investigate with the carrier. If tracking shows “Delivered,” first check the delivery area, mailbox, household members, neighbors, or building management, then contact us within 48 hours.
Support
Email ridgloofficial@outlook.com or call (626) 701-6817. Support hours are Monday–Sunday, 9:00 AM–6:00 PM (UTC+8).