Return, Refund and Cancellation Policy

Last updated: September 11, 2026

Please read these terms before placing your order.

1. Order Cancellations and Changes

You may request a cancellation or order change within 12 hours after purchase, provided the order has not been processed or shipped. After shipment, cancellation is no longer available, but an eligible return may be requested after delivery.

2. 30-Day Return Window

You may request a return within 30 calendar days after tracking marks the order as delivered. Contacting us does not automatically approve a return; you must receive return authorization and the correct return address before sending any item.

3. Return Eligibility

To qualify, the item must be unused, unworn, in resalable condition, and returned with its original packaging, accessories, manuals, protective materials, and proof of purchase. Reasonable inspection is allowed, but items showing wear, misuse, accidental damage, missing parts, odors, stains, or scratches may be refused or receive a partial refund based on loss in value.

4. How to Request a Return

Email ridgloofficial@gmail.com with your order number, reason for return, and photos or video showing the product and packaging. If approved, we will provide the return authorization, return address, and packing instructions. Do not send a return to the address on the original parcel or to our published business address unless we specifically instruct you to do so.

5. Return Shipping Costs

For change-of-mind returns, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs. Original shipping charges, customs duties, and other return-related charges are non-refundable. We recommend a trackable service.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us within the 30-day return window. After review, we may provide a replacement, full or partial refund, or return instructions and cover reasonable, pre-approved return shipping costs.

6. Non-Returnable Items

Gift cards, personalized or customized products, unauthorized returns, and products damaged by misuse or missing essential parts may not be returnable. These exclusions do not apply where applicable law requires another solution.

7. Refunds

After an authorized return is delivered, allow up to 5 business days for inspection. Approved refunds are issued to the original payment method. Banks and payment providers may require an additional 5–10 business days to display the refund.

8. Warranty

We do not offer a separate product warranty beyond rights required by applicable law. This does not affect your rights for items that arrive damaged, defective, incorrect, or materially different from their description.

9. Contact

Chen Wei e-commerce LLC
Email: ridgloofficial@gmail.com
Phone: (626) 701-6817
Support: We reply within 1 business day.